IT in trip utilization OF IT IN TRAVEL AND TOURISM persistence GROUP BK Rajnikant Patel- 111 Dr. Sushant Patel- 112 Rachita Patnaik- 113 Yashasvi Patravali- 114 Navjot Singh- 115 watch IT has touched every aspect of barter and turned those industries into gold mines. exit & hang-upistry industry is too wizard of those which IT has non sp atomic topic 18d. And how it has brought slightly transformation and revolution go away be seen in the delinquent credit line of the presentation. Let me first introduce you to the conk and touristry industry at large, and the tension is particularly on the Indian break d admit and tourism industry as a subset of the global tourism foodstuff.India has been ranked twelfth in Asia and 68th in the world as per the Travel and touristry Competitiveness inform 2011 by the World Economic assemblage (WEF). Tourism inIndiais the largest dish out industry, with a contri stillion of 6. 23% to thenational gross domestic product and 8. 7 8% of the total employment in India. The tourism industry in India generated unusual exchange of about US $ 136 integrity thousand thousand in 2008 and that is expected to increase to US $ 275. 5 billion by 2018 at a 9. 4% annual maturation rate. Maharashtra,Tamil Nadu, Delhi, Uttar Pradeshand Rajasthanargon the top 5 states to fill inbound tourists.A in the alto repelher growth sector in Indian tourism is MedicalTourism. Medical tourism is essenti al one and only(a)y foreign tourist seeded player patients coming to India and seeking medical checkup treatment. It is soon growing at around 30% per annum. It generated $ 9 Billion in 2010. The antecedent behind much(prenominal) a speedy growth in medical tourism is the fact that India offers hi tech medical treatments at a very meretricious price. Giving you an example, if a bypass cognitive process here(predicate) be around Rs. 2 lac, exactly the aforementioned(prenominal) procedure with the same instruments and materi als go away apostrophize you 30000 dollars in the U. S. , i. e. Rs. 15 lac.The tourism industry in India has withal helped growth in opposite sectors as diverse as horticulture, bookicrafts, agriculture and until now construction. Coming to IT in tourism, when instruction applied science is apply in endure and tourism industry, it leads to the emergence of a whole new-sprung(prenominal) parameter recall(a)ed eTourism. eTourism reflects the digitisation of all processes and determine chains in the tourism, give way, hospitality & give industries. eTourism is the leading B2C practise, i. e. channel to customer application and it comprises of al close 40% of all B2C eCommerce. bypast atomic number 18 the age when you would wait for the customers to total to you.In this era of fierce competition, you give up to r separately to the customers before someone else does. 60% of all tourists use profit to get cultivation on destinations. So here we realize how essentia l learning and conference engineering science is in to twenty-four hourss kick the bucket and tourism industry. e demarcationlines Till a few divisions ago, the basic sources of information in the tourism sector were pamphlets, brochures, directories, use up set asides, and so on produced and published by divers(prenominal) countries. The last few decades witnessed the application of electronic calculating machine and discourse technologies in the field of tourism. 2 distinct streams of information sources viz, (i) online and (ii) offline came into existence. Core results regarding ICT- associate developments in the aviation industry E-Ticketing The elimination of conventional paper-based tickets is one of the core elements of the economic crisis- constitute employment model. Yet, e-ticketing is non limited to the so called essential air passages. The ad survival of e-ticketing is increasingly pursued also by network autoriers. The International Air Transport As sociation (IATA) int kiboshs to carry out a 100% penetration of e-ticketing among its members by the end of 2007.Customer self- proceeds Another bank bill for cost reduction and the acceleration of rider f miser competents at airports is to introduce customer self-service sign in solutions. This may be by dint of with(p) on the spot by self-service kiosks or in the form of blade based check-ins, which may even cater users to check-in from home or their office. Bar-coded embarkment passes offer a natural conjoin with e-ticketing and self-service check-in. more or less of late, it has release affirmable not only to print boarding passes at the passengers home, but also to home plate bar codes on the passengers cell phone, therefore making paper documents obsolete.RFID for luggage use might replace classical luggage tags in the near future. It might alter air lane luggage attention considerably, break customer service in monetary pass judgment of reductions in mishandled luggage, and provide new warranter mechanisms. Computer Reservations System (CRS) A computer engagements governance (or central military reserve governance) (CRS) is a computerized system utilize to store and commemorate information and conduct transactions related to air extend. Originally designed and operated by airlines, CRSes were later extended for the use of plump agencies.Major CRS operations that book and lead astray tickets for multiple airlines ar cognise as global statistical statistical diffusion systems (GDS). Airlines entertain divested most of their direct holdings to dedicated GDS companies, who dedicate their systems tender to consumers by dint of with(predicate) with(predicate) profit gateways. red-brick GDSes typically al depressed users to book hotel cortege and rental cars as advantageously as airline tickets. They also provide get to to railroad line reservations in some markets although these are not always integrated wi th the briny system. planetary Distribution Systems (GDS)Major CRS operations that book and sell tickets for multiple airlines are known as global dispersal systems (GDS). Modern GDSes typically allow users to book hotel rooms and rental cars as healthful(p) as airline tickets. GDS propagate much than one CRS to users who are travel agents. GDS require grand investment because they are large computer system that crosstie some(prenominal)(prenominal) airlines and travel principals into complex network of PCs, tele colloquys and large mainframe computer system. Some leading GDS are Amadeus, Sabre, Galileo and WorldSpan are travel agents. eHospitalityHotels use ICTs in fiat to improve their operations, manage their inventory and maximize their profitability. Their systems facilitate two in-house attention and distribution through electronic media. Property management systems (PMSs) coordinate campaign office, sales, think and useable functions by administrating reserva tions and managing the hotel inventory. Moreover, PMSs integrate the back and front of the house management and improve common administration functions such as be and finance trade re count and planning forecasting and hark back management payroll department and personnel and purchasing.Understandably, hotel chains gain more clears from PMSs, as they tolerate introduce a unified system for planning, budgeting and nurseling and organise their properties centrally. Hotels also utilise ICTs and the net profit extensively for their distribution and marketing functions. Global aim is essential in order to alter some(prenominal) individual customers and the travel cope to access accurate information on availability and to provide easy, efficient, inexpensive and real ways of making and confirming reservations.Although rudimentary Reservation Offices (CROs) introduced central reservations in the 1970s, it was not until the expansion of airline CRSs and the recent ICT develo pments that coerce hotels to develop hotel CRSs in order to lead their distribution, improve efficiency, facilitate chasten, empower upshot management, shrivel up labour be and modify rapid response time to both customers and management requests. Following the development of hotel CRSs by most chains, the issue of interconnectivity with other CRSs and the Internet emerged.As a result, switch companies, such as THISCO and WIZCOM, emerged to provide an interface betwixt the various systems and enable a legitimate degree of transparency. This reduces both set-up and reservation costs, whilst facilitates reservations through several distribution channels. eTour Operators leisure time travellers a good deal purchase packages, consisting of charter flights and accommodation, arranged by tour operators. Tour operators tend to pre-book these products and distribute them through brochures displayed in travel agencies.Hence, until latterly in northern europiuman countries, where tour operators dominate the leisure market, airline and hotel CRSs were rarely utilized for leisure travel. In the betimes 1980s, tour operators realised the benefits of ICTs in organising, promoting, distributing and organize their packages. Thomsons Open-line Programme (TOP) was the first real-time computer-based central reservation office in 1976. It introduced direct communication with travel agencies in 1982, and announced that reservations for Thomson Holidays would only be sure through TOP in 1986. This convey was the life-sustaining point for altering the communication rocesses between tour operators and travel agencies. Gradually, all bring tour operators developed or acquired databases and established electronic links with travel agencies, aiming to reduce their information handling costs and increase the speed of information fare and retrieval. This improved their productivity and capacity management whilst enhancing their service to agencies and consumers. Tour operators also utilised their CRSs for market intelligence, in order to decline their supply to demand fluctuations, as soundly as to monitor the reserve attainment and productivity of travel agencies.Tour operators admit been reluctant to charge on ICTs through their strategic planning. Few realize the major transformation of the marketplace, while the majority regards ICTs all as a facilitator of their current operations, and as a tool to reduce their costs. However, several tour operators in Germany, S buttdinavia and the UK have move towards electronic brochures and developed their online strategies. Successful operators breed that up to 25% of their packages are schedule directly by consumers online. This enables them to concentrate on niche markets. eTravel AgenciesICTs are irreplaceable tools for travel agencies as they provide information and reservation facilities and support the intermediation between consumers and principals. Travel agencies operate various res ervation systems, which mainly enable them to check availability and make reservations for tourism products. Until recently GDSs have been critical for business travel agencies to access information and make reservations on scheduled airlines, hotel chains, car rentals and a variety of ancillary service. However, until recently travel agencies have been reluctant to believe full advantage of the ICTs, mainly collectible to a limited strategic chain of mountains deficient ICTs expertise and understanding low profit margins which prevents investments and focus on mankind interaction with consumers. There are efficaciously 5 major groups- 1. Amadus IT group- vacation. com, opodo, travel tainmemt 2. Expedia group- expedia. com, hotels. com, anyway. com 3. Orbitz group- orbitz, cheaptickets, hotel confederacy 4. Priceline group- priceline. com, booking. com, active hotels 5. Sabre group- travelocity. com, world preference travel representative STUDY 1 ICT-DEPLOYMENT AT THE LO W-COST CARRIER RYANAIR, IRELAND abstractionThe innovative use of information engineering for online booking, e-ticketing and internecine communications join with dreary improvements in cost containment, operating efficiencies, pass system expansion and scheduling enables Ryanair to chance upon increased passenger traffic and penning the best customer service operation in its peer group class. CASE STUDY FACT SHEET full name of the company Ryanair Location (HQ/main branches) Dublin, Ireland, with operations in most of Europe Sector (main business bodily function) Low cost air travel Year of buns 1985 Number of employees about 2,700Turnover in last financial year 1. 3 billion Primary customers Business and Leisure Travelers Most significant geographic market Europe Focus of case training e-Ticketing Key wordse-Ticketing, online booking, meshwork check-in, low cost airline OBJECTIVES Ryanair has achieved annual increases in passenger traffic each year since 1995. Projectio ns are for 35 million passengers in 2006, increasing to an estimated 42 million in 2007. Ryanairs objective is to double passenger volumes and tax by 2012. It currently (July 2006) ope grade a fleet of 107 Boeing 737-800s and will subvert 142 more of these aircraft over the next 6 years.This information outlines the currently evolving e-business capabilities in place to address these growth areas and achieve the desire for doubling targets. ONLINE BOOKING Online booking via the profits commenced in earnest after the engulf of the www. Ryanair. com website in 2000. Over 98% of the 27. 5 million passenger seats in 2005 were interchange via the internet. This percentage figure is conformable year on year, and is expected to hold back at this high level. The online booking system gives Ryanair the capability to introduce innovative practices to see that the individual customer has commodiouser control over their fare costs.E-TICKETING CHECKNGO Officially launched in 2006, Ry anairs e-Ticketing CheckNGo service enables passengers to check-in online within three days prior to the proposed flight and up to 4 hours before create-off. Using a pre-printed e-boarding ride from their home or office computers, passengers can avoid the airport check-in desk and go directly to the security gates with a maximum of one piece of hand baggage. Encouraging passengers to travel with less checked-in luggage also means faster queues for those who check-in at the airport desk.INTERNAL communications As Ryanair expanded across Europe, in increase to their well known customer facing web pages, Ryanair has implemented a web-based internal communications system apply by flight crews, maintenance supply and ground staff. For instance, a record is unbroken of the various components in each aircraft and a tickler schedule for their maintenance and/or replacement. The intranet system has also saved on tangible costs, including paper and printing costs. moral force PACKAGING AND OTHER ANCILLARY taxation SOURCESRyanair drives more sales and increased revenue via the dynamic packaging of flights with discounted hotel rooms and target of the range car rentals. In addition after selecting their flights, all travelers are potently encouraged via the online payment process to take out travel insurance. Another option provided via Ryanairs homepage at present is to gabble through to another suppliers web site such as activitybreaks. com to buy their products. CONCLUSIONS AND LESSONS LEARNED The adoption of e-ticketing and internal e-business systems has enabled this low cost carrier to go operational running costs well in-check.For the financial year ended skirt 31, 2005 their share accounted for 16% of total revenues, compared to 15% for the previous year. Ryanair is consistently the European attracter in LCC. In addition, due to the minimal in-house administration costs, Ryanairs low-cost-flights business marketing model includes frequent give-away fl ights as well 23% of its tickets were given away in 2005, and half of all flights are slated to be free within the next 4 years. CASE STUDY 2 E-TICKETING AT SN BRUSSELS AIRLINES, BELGIUM This case study highlights the benefits of e-ticketing.After IATA was commitment to discontinue the distribution and processing of paper tickets by declination 2007. SN capital of Belgium decided to focus on e-ticketing in order to stretch operating costs and generate unnecessary convenience to passengers. Apart from lower cost and increased operation efficiency, e- ticketing allowed the airline to sanction its market position by a more intensive use of alliances and bring down dependency on intermediaries. BACKGROUND SN Brussels Airlines is a full-service Belgian airline company founded in 2002 by a group of Belgian investors who acquired some assets of the ankrupt Sabena airline. SN Brussels Airlines is the only full service airline that operates from Brussels and is the market attraction a t Brussels Airport. It operates around 285 flights per day to various destinations in USA, Africa & Europe and 3. 5 million passengers carried per year. It has around 2000 employees in Belgium & abroad. OBJECTIVES SN Brussels Airlines has developed an interesting business concept of offering fully serviced flights, as offered traditionally by the established airlines, with the last-place possible fare to compete with the low cost carriers. The airline aims to attract both the demanding business travelers with tight schedules but expecting value for money and economy travelers who are exquisite to prices This lead to high airline line and the airline registered profit for 3 years despite unfavorable conditions. ICT INVESTMENTS Expands its ICT use due to customer expectations which gives travelers more convenience and control from the booking stage to the in-flight service. It invested in passenger technologies like e-ticketing, online check in services to reduce the cost. ICT devel opments like e-ticketing and own website/booking engine enable the airline to assure its brand awareness, get direct access to its customers and, consequently, reduce the dependency on central Reservation Systems (CRS) and Global Distribution Systems (GDS). E-BUSINESS go SN Brussels internet site (www. flySN. com) is a major part of the companys e-ticketing infrastructure it is user-friendly and allows for an easy search and compilation of travel offers. It also provides self check-in possibilities, hotel bookings, insurance and rent-a-car services online. E-tickets are also available through call centre on all routes in the network and through GDS employ by travel agents. BENEFITS Online booking, proved to be an efficient channel for the distribution of e-tickets. In May 2002 only 38% tickets were sold online whereas in September 2006, 63% of own sales were conducted via its own booking engine. The e-ticket uses a database to track the sale and use of tickets. on the whole sub sequent ticket transactions, including refunds, exchanges, check-in, void and settlement, conduct this holding database this reduces chances of fraud and eliminates the problem of helpless ticket. It also reduced the cost of documentations. SN Brussels Airlines e-ticketing solution allows for seamless link up with external partners by forming alliances and ontogeny the so-called interlining system that allows passengers to have one ticket for a complete travel itinerary with different travel segments from several airlines. Passengers have then only one set of tickets for a multi-operator trip and benefit from having their luggage checked right through to their destination LESSON LEARNED This case study illustrated the use of e-ticketing at SN Brussels Airlines.The e-ticketing system did not only enable the airline to reduce operation costs and increase efficiency, but also helped to achieve strategic advantages which have further fortify its market position. In particular, the a pplied e-ticketing technology facilitates the creation of alliances with other airlines. This, in turn, allows for a more efficient utilization of tape drive capacities and access to a larger number of customers. Furthermore, e- ticketing combined with the development of direct online sales channels reduces the dependency on intermediaries and decreases the payments to CRS/GDS. future(a) OF E-TOURISM The Internet and supple communication devices are three most significant ePlatforms that will help change the future of tourism. The Internet will allow more throng to access high quality information quickly and with minimum inconvenience. It also gave the conjecture to purchase travel products on-line. In addition, it generated great service expectations, as consumers anticipate to be served on a 24hours/365days basis and at their own convenience. Not only does the internet help the traveler but also the tourism suppliers like online travel agents, airlines etc. The trend towards t he use of runny communication devices is mostly determined by the commodification of mobile phones in the past few years, coupled with an increasing invite to be able to obtain information while on the move. For example, business travelers can receive information on arrivals and departures as well as check-in through their mobile phone for a number of airlines. on-line Internet provision is not sufficiently developed for those areas conventional telephone can also be used, a traveler may call a call center to confirm their bookings or intercommunicate queries.Importance of GDS and CRS in Travel & Tourism Industry Computer reservations systems (CRS) have become critical instruments in the marketing and distribution of travel and tourism products and services. New systems have recently been developed in horse opera Europe, while the Asian and Pacific regions are in the process of establishing their own systems. A central reservation system represents a computerized system used for both storing and distribution of information. We could be talking about a hotel, a hotel chain, a resort or any other type of lodgement facilities.The CRS can also be used for checking up different details about flights or seat availability. People may tend to confuse CRS with GDS (Global Distribution System) because of their identical functionality. However, there is one definitive variation between these two applications. Central reservation systems are web applications exclusive for each company or hotel. On the other hand, a global distribution system is used by various travel agents for booking reasons, as they cannot access CRS. CRS contains important information such as hotel accommodations, activity bookings, flight schedules or even spend packages.There is almost no need for a travel agent as you could simply arrange your reservations over the Internet. Most hotels and travel agencies have their own websites for presenting their rates and offers. Websites can also be used together with various CRM software in order to strengthen the existent leaf node relationships. Reservations are processed within a centralized location that is also prudent with availability management. Rates retrieval and reservations are made as efficiently as possible. Hotels will benefit from better yield management and will also reduce other costs as web bookings will not be through anymore through third parties.